TABLE OF CONTENTS:
Registration:
Technical Requirements and Methods of Delivery:
Access to purchased courses:
Completing the Courses
Individual Profiles and Online Courses Home Pages
Return and Refund Policies and Change of Orders
Course Articles and Course Material
Posttests, Exams, Evaluations and Completing the Courses
Certificates and Reporting of CE Credits to Licensing Boards
Licensing requirements and required courses:
Disability and Other Restrictions:
Zur Institute's E-Mail List and Clinical Updates:
Additional questions:
Registration
How do I register to an online course?
The process is rather simple and straightforward. Here are the steps:
- You choose an online course from our listing at http://www.zurinstitute.com/homeonline.html or other indexes.
- Click on "To Order" button.
- Review the shopping cart listing (make sure that no prior attempts to register are still in the cart) and if it is correct, click the "Checkout (secure)" button at the bottom.
- Fill out the required personal, professional and credit card (only Visa or MasterCard) information and click on "Continue to Checkout" button.
- If your registration goes through, you will get a window with an order #.
- Soon after you have completed your registration successfully, you will receive two emails: a confirmation email (this is your receipt) and an email with login instructions to your online course/s.
Which credit cards do you accept?
We accept Visa or MasterCard.
What is the most common reason that registrations do not go through?
The most common reason that registrations do not go through is when an incorrect address or CVV number, from the back of your card, is entered. The correct address is the mailing address on your monthly credit card statement, and it should be entered in the "Billing Address" section. If you want us to have another address, enter it in the "Shipping Address" section.
I am having trouble successfully completing my registration.
- The most common reason an order does not go through is that the therapist is not using the address to which the credit card statements are sent. Please use this address under "Billing". If you want us to have another address, you can put it under "Shipping".
- Make sure you have the correct Visa or Mastercard number and expiration date, as well as the correct address and the CVV number on the back of your card.
- Try rebooting (restarting) your computer and then place the order.
- Sometimes an order does not go through because the credit card is denied. There can be a few ways to deal with this.
- Please make sure your have correctly entered the card #, exp. date, address to which your statements are sent and the CVV number on the back of your card.
- If you are over the limit on this card, wait until you can charge on it and register again.
- Use a different Visa or Mastercard that you know is valid.
My order has not gone through successfully, and I am still getting an email with an Order #. Why is this?
This allows us to manually enter your credit card and maintain a consistent reference to your order.
My order HAS gone through and I have not yet received any links to the course/s I ordered. What do I do?
It is important that you are aware that as soon as your order is finalized, the email with the link to the course/s was sent to you automatically and instantly. There are a few reasons why you may have not received the email with the link/s yet:
- Your email may consider our email as spam. Look in your Junk and Trash mailboxes or in your spam filter folder. You may find the email with the links there.
- Please make sure you can receive email from both info@zurinstitute.com and orders@zurinstitute.com.
- In order to make sure that these two emails are not blocked by you or your server spam filter, you have to unblock or "whitelist" these two emails. In some systems, if you enter these addresses in your "Address Book", they will not be blocked.
- Some servers postpone the delivery of emails until verification that they are not spam.
- Sometimes a therapist incorrectly enters their email address, even by one character. In that case our emails to you will bounce back to us and not get to you. Send us an email explaining that you may have entered an incorrect email address. We will then email the link to login to the courses you ordered and correct your address in our email list.
- If your email is connected with an institution, the institution spam filter may be blocking our emails. If this is the case, please either contact your IT department and ask them to 'whitelist' our email addresses or give us a private email address.
My online credit card statement shows two or more charges for one order. Why is this and how do I get credit for the extra charges?
If one or more of your online registrations attempts did not go through, the online credit card statements might show extra charges as "pending." When you receive your actual (hard copy) monthly paper statement of your credit card, there will probably be only one charge. If the actual paper statement shows that you have been charged for more than you ordered, fax us your statement indicating or highlighting the extra charges to 707-935-3918 and, of course, we will issue a credit. You can also snail mail or scan and e-mail a copy of the statement to us with a cover letter explaining the concern and, if possible, citing your order #.
My online credit card statement shows charges as "pending" for orders that did not go through. Why is this and how do I get credit for the extra charges?
Your online credit card statement might show charges for orders that did not go through as “pending.” When you receive your monthly paper statement, these charges will not show. However, you will see a charge on your credit card statement when we have manually entered your credit card successfully and have sent you the link to login or to the product/s you purchased. You will not be charged unless we have provided you with the item/s you purchased. If you ever are charged for more, fax us your statement showing the extra charges (707/935-3918), and we will, of course, issue a credit.
Do I need a password?
Yes. After you register you will get a confirmation email with login instructions to login to your course management. You will need to choose a password initially to access your personal home page and course material. At anytime you can go to your personal profile and change the password.
My spouse or partner and I share an email address. Can we order two online courses, using one e-mail address?
Regretfully, at this time our individual profiles are geared for one student per email. Therefore, each of you must register under a different email. You can acquire a new email address from google.com or yahoo.com or gmail.com for free and it does not take more than a couple of minutes.
Can I register from outside the US?
Yes, you can register from anywhere in the world.
I am worried about entering my credit card online. How secure is your site?
Security of your credit card and other private information is of utmost importance to us. Our shopping cart is secured with an SSL Certificate to offer secure communications by encrypting all data to and from the site. For more information regarding security and privacy, go to http://www.zurinstitute.com/privacy.html.
What happens if my registration does not go through?
If your registration did not go through, please click the link on the receipt page that explains that your cc has been declined.
The Zur Institute staff will enter your credit card manually, generally on the next working day. If the credit card goes though manually, ZI will notify you and send you instructions to login to your online courses. If the credit card does not go through, ZI will let you know and suggest that you contact your credit card company to check whether your card is at its maximum, or if they are holding funds for some other reason.
Can I change my order?
If you have not yet begun ANY of the posttests in that order, the Zur Institute may cancel that order and place a new order for you. There is a $15 administrative fee for this process.
Do I need to have a license # to register for a course?
No, if you take the course/s as part of pre-license requirement/s, obviously, you do not need to have a license #.
If I have a license #, do I have to enter it in my registration?
If you are a licensed psychotherapist or a nurse, we want you to enter your license #. Some accrediting bodies require that we have the license # on file before we grant a certificate of completion.
How can I get a receipt for my online payment/registration?
After you have successfully completed your online registration, you will receive an email confirming your registration. This email serves as a receipt for your payment.
How do I sign up for an online course where the credit card would be from someone else, such as my employer. How do I complete the registration form for payment if the billing info is different from my name?
You can use another person’s credit card by completing that person’s information under “Billing Information.” In the box asking for “Comments” say that the course/s are to be taken by you: your name, degree, license #.
I have a Discover card, not Mastercard or Visa. What shall I do?
We only take Mastercard or Visa. If you only have a Discover card or no credit card, you can send us a check for the total amount plus a $15 administrative fee. Include with your check a copy of the completed registration form, without credit card information, and we will email the link to login.
I do not have a credit card. How can I register?
If you have no credit card, you can send us a check for the total amount plus a $15 administrative fee. (Our online courses are priced so reasonably because they are hands-off for our office staff. Any additional activity, such as this, may include an administrative fee.) Include with your check a copy of the completed registration form, without credit card information, and we will email the link to login.
Technical Requirements and Methods of Delivery:
What are the general technical requirements for the completion of an online course?
Generally, there are no special technical requirements. Almost any computer will do. Besides Internet Access, many courses require that you can read PDF files. (You must get Adobe Acrobat so you can read PDF articles. It is free and you can simply download the program at http://www.adobe.com/products/acrobat/readstep2.html.)
Must I have a ‘fast' or Broadband Internet connection, such as DSL or Cable, or can I take the courses if I have a landline connection?
You can easily access almost all the courses with a slow or landline Internet connection. Exceptions are the courses that have very large articles, which will take a long time to download, if they can be downloaded at all. These courses include Spousal and Partner Abuse (7CE) and Intimate Spousal and Partner Violence (15CE).
Do I need any special software to take the online courses?
You do not need any special software. All the articles or course material are a simple web page. Most are simple HTML, some are in PDF format and very few use power point. (You must get Adobe Acrobat so you can read PDF articles. It is free and you can simply download the program at http://www.adobe.com/products/acrobat/readstep2.html.)
Does the course material involve movies, or is it mainly text?
We do not use movies in our courses. All the course material is presented in online articles, presented as simple web pages.
Do your courses involve chatrooms, blackboard, etc?
We do not use chatrooms or blackboard technologies. All our material is presented online as simple articles that are posted on standard web pages.
Access to purchased courses:
How do I get access to the course after I register?
After you had successfully completed your online registration, you will first receive an email confirming your registration. This is your receipt. Then you will receive a second email with login instructions and the URL to login. You may also login at any time by clicking the "Log Me In" link in the upper right on all of our pages.
I have not received the link to access the online course/s I ordered. How do I gain access?
Go to the "Log Me In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses.
I no longer have access to the course/s, how do I gain access again?
Click the "Log Me In" link in the upper right on any of our pages. Then enter the same email address that you used when you registered for your online courses. There are full instructions there if you have forgotten your email or have not yet set a password in our new system.
I forgot my password. How do I set a new password and gain access to my courses?
Click the "Log Me In" link in the upper right on any of our pages. Then enter the same email address that you used when you registered for your online courses. Then click on "Forgot Password." The program will email you a confirmation code to change your password to whatever you would like.
I forgot the email address that I used when I registered and I need to enter in the Login. What should I do?
Please email us... give us your full name and, if you have it, your order #. We will research it and get back to you within 24-48 hours.
If I need you to send me another link to the course, how do I best contact you?
Go to the "Log Me In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses. If you are unsuccessful in logging in, simply send us an email at info@zurinstitute.com. It will help us if you let us know your order #.
I cannot access the articles that are formatted in PDF. What should I do?
You must get Adobe Acrobat so you can read PDF articles. It is free and you can simply download the program at http://www.adobe.com/products/acrobat/readstep2.html.
Completing the Courses
How long do I have to complete the course/s?
You have three years from the time you order the course/s to complete them.
Can I complete the courses over two renewal cycles?
Yes, you can complete the courses over two renewal cycles. You have three years from the time you order the course/s to complete them.
Do I need to complete the course in one sitting or I can do it in multiple sittings over a period of time?
You can go back and forth to the articles and read them over many sittings over a period of time. You can also take the posttest in as many sittings as you wish, as you can now save your completed answers each time.
How long does it take to complete a course?
Course lengths vary, so the time to complete them varies. Generally each one (1) CE credit corresponds to one (1) hour of reading. If you read faster or if you are familiar with the material, you can finish the course faster. As you probably have noticed, some of the courses are offered for 1 or 2 CE credits, others for 15 or more. For a list of courses by # of CE Credits (CEU's), click here.
Individual Profiles and Online Courses Home Pages
What are the exact steps I will take upon registration?
The process of the online courses is simple and straight forward
- You sign up online for the course/s of your choice.
- You will get two e-mails: One is your receipt and the other is your login instructions to your personal Online Courses Home Page.
- You will login and initially choose your password.
- Access your Online Course Home Page where your individual profile and the courses you registered for are listed.
- Verify and, if necessary, modify your profile.
- Read the material.
- Take the posttest.
- Complete the evaluation.
- Print your certificate.
What is included in my Online Courses Home Page?
Your Online Courses Home Page includes all the information about your online courses' activities. For each course it includes: Course material, Posttest, Evaluation and Certificate. You will have access to your Online Courses Home Page through the "Log Me In" link in the upper right on all of our pages. You will have access to the courses' material, evaluations, posttests and certificates for three years. The listing of the courses will stay on your profile for 7 years so you can also retrieve the information about the courses you have taken with the Zur Institute.
What does my Individual Profile include and can I amend it?
Your individual profile will include all your basic information, such as name, address, email, password, phones, license #(s), state(s). You can change the information at any time by using the "Log Me In" link in the upper right on all of our pages. Important: whatever information is in your profile will show on your certificate.
I have two licenses, how do I enter them and will both appear on the certificate?
If you have two or more licenses enter one of them in the online registration. When you login and review your individual profile, you will be able to add as many licenses in as many states as necessary. In the future, you can always change your individual profile as necessary. The course certificate will reflect all the licenses that you have inserted in your individual profile.
How do I access records for courses I've already taken?
The courses that you have taken are listed on your personal Online Courses Home Page, which you can access through the "Log Me In" link in the upper right on all of our pages.
Return and Refund Policies and Change of Orders
What are your return and refund policies?
Once you get the link to login, you have unlimited access to the course articles, texts, forms, etc. Thus we have "no-return" and "no-refund" policies. For more details go to Privacy Statement at http://www.zurinstitute.com/privacy.html.
Can I change my online order for different online courses?
The whole idea of our online courses is that they are hands-off for our staff, and this is why we can offer them at such a low price. When we change your order to different courses, we have to enter each course manually. Therefore, we charge a $15 handling fee. Please, send us an email letting us know how you would like to change your order, and give us an authorization to charge your credit card for the difference plus the $15 handling fee. (We have your credit card info from your original order.)
Can I change my online order from an individual course to a Package?
The whole idea of our online courses is that they are hands-off for our staff. This is why we can offer them at such a low price. When we change your order from individual courses to a package, we have to enter each course manually. Therefore, we charge a $15 handling fee. Please, send us an email letting us know how you would like to change your order, and give us an authorization to charge your credit card for the difference plus the $15 handling fee. (We have your credit card info from your original order.)
Course articles and course material
I can't print the articles from the online course I ordered, what should I do?
All course articles are posted online in html or PDF format. They are simply (basic) web pages and therefore you should be able to print them without any problem. Generally, printing is controlled by your computer rather than by the Zur Institute Web site, which, obviously, does not block any printing. Try the following:
- Reboot (restart) your computer and try printing again.
- Check your printer or printer's "Setting."
- Download the articles to your computer and copy and paste them into a word processing program, such as MSWord, and then print.
Can I download the articles to my computer so I can read them off-line?
Yes, you can download articles onto your desktop. You can use the "Save as" function or other ways to do so. You can also copy the articles on to a CD, if you prefer to store them that way. While you can read the articles off-line, you will need to take and submit the evaluations and posttests on-line.
Can I get material for online courses in hard copy via mail or fax?
No. Our online courses are to be done completely online. We neither fax nor mail the course material, as these courses are designated as online courses not home study courses.
How do I get Adobe Acrobat so I can read PDF articles?
To get Adobe Acrobat so you can read PDF articles, simply download the free program at http://www.adobe.com/products/acrobat/readstep2.html.
How do I copy text from a PDF article?
Different PDF versions of Adobe Acrobat have different ways to copy text. In the newest version (8.1.1) from Edit menu, choose "Select all". Then again from Edit menu, choose "Copy". Now you can paste the entire PDF file into a word processing program. You can download the most recent version for free at http://www.adobe.com/products/acrobat/readstep2.html. For older versions, please follow these instructions:
In Adobe Acrobat Reader, version 4 or higher, first click the "T" with the small box next to it, NOT the "T" in the small box located in the toolbar next to the magnifying glass (zoom). Highlight the section of the PDF file you wish to copy. Go to "edit" in the dropdown menu and choose "copy". Then paste it into a word processing program's new document as usual.
If these instructions are not useful, please check with your PDF manual, seek Adobe's tech support at at http://www.adobe.com/support/main.html or contact your own personal tech support.
When I print the articles in a course, each sentence within every article is lopped off at the end, thereby missing two or three letters. Can you send me hard copies of the articles?
We do not have hard copies of the articles, as these courses are totally online. If the edges of the articles are cut off, please adjust the settings on your printer and on your computer. You may need to ask for help from a colleague or get tech support.
Posttests, Exams, Evaluations and Completing the Courses
Can I print the posttest before reading the articles?
Yes. You must complete the evaluation to get to the posttest. Then print it. Still, you have to submit the posttest online.
What is the passing rate on the posttest?
The passing rate is 70%.
How long do I have to take the posttest?
You can take as much time as you want to take the test. You can take in as many sittings as you wish.
Do I need to take the posttest in one sitting?
You can also take the posttest in as many sittings as you wish and save your completed answers each time.
Is the posttest an "open book" exam?
Yes, the posttest is in an "open book" format. You can review the course reading material while you are completing the posttest. You can review the course reading material on your desktop or in hard copy if you chose to print the articles.
Can I take the posttest more than once?
Yes, you can take and re-take the posttest as many times as you want until you pass. Once you passed you cannot take it again.
What happens if I fail the posttest?
If you fail the test (i.e., score below 70%), you can take the posttest again. In fact, you can take it as many times as necessary to pass.
How do I know if I passed or failed the posttest?
As soon as you complete the posttest, you will get an on-screen message notifying you of whether you passed or failed the posttest and your score. If you score above 70%, you will be able to proceed to the online printable certificate. If you scored below 70%, you will be notified that you did not pass, and then you can take the posttest again.
Where is the course evaluation?
The course evaluation is on your Online Courses Home Page which contains the course material/articles, posttests, evaluations and certificates.
How do I get to the posttest?
The posttest is on your individualized Online Course home page. Go to "Log Me In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses.
I've completed the reading, now how do I access the posttest?
The posttest is on your individualized Online Course home page. Go to "Log Me In" link in the upper right on all of our pages and enter the same email address that you used when you registered for your online courses.
Certificates and Reporting of CE Credits to Licensing Boards
How do I get my certificate?
After you pass the posttest and complete the evaluation, you will be able to access the certificate on your individualized Online Courses Home page.
What is the date that will appear on my certificate?
The date that will appear on your certificate is the date you pass your posttest.
I can't print my online certificate. What do I do?
If you cannot print your certificate turn your printer off and then on again. Or restart your computer. The certificate is like any other web page and you should be able to print it without any problem. If all fails, you can login to your individual Online Courses Home Page from another computer that is connected to the Internet and print it on that computer. You will be able to print your certificate anytime, from any computer that is connected to the Internet, as many times that you want for a period of three years from the day you completed the course.
I've lost my certificate/s of completion. How do I get duplicates?
Simply login to your Online Courses Home Page and re-print your certificate.
Can I change the date on the certificate after I have passed the posttest?
The educational program enters the date of completion into the certificate automatically as soon as you have passed the posttest, and it cannot be changed.
Why does my certificate not say that the course fulfills a requirement?
Whether a certain course fulfills a requirement is determined by fact of the course content, which is outlined in the Course Description, Syllabus and Educational Objectives. Whether a course is fulfilling a requirement is neither determined by the title of the course nor by the wording of the certificate. It is our understanding that, if you were to be audited, you would need to submit the course syllabus, course objectives and certificate of completion. You may want to check with the Board if you have further questions.
Do you report my CE credit to MCEP or my licensing board?
The Zur Institute does not report your CE credits or courses' completion to your licensing boards. The ZI provides you with a certificate of completion that you will have to submit to your licensing board if you are required to do so.
For California Psychologists: Zur Institute's courses all meet the CA-BOP requirements. ZI is an APA approved sponsor and therefore cannot file with CA-MCEP on your behalf. You need to file with MCEP, yourself, by simply sending them their form, a copy of the certificate and the appropriate fee. You can download and print the MCEP Reporting Form at: http://www.cpapsych.org/associations/6414/files/mcepaa/files/MCEP_Reporting_Form.pdf. For more information please contact MCEP at: (916) 325-4720.
Can I repeat a course I've already taken from ZI?
You may repeat a course as long as it is not done during the same licensing renewal period. In other words, you can take the same course in different renewal periods.
Licensing requirements and required courses:
Do your courses fulfill requirements for CA therapists?
Do your courses fulfill pre-license requirements for CA Psychological Assistants and Trainees, MFT Interns and Trainees, and ASWs?
Do your courses fulfill requirements or pre-requisites for psychologists, social workers and counselors in states other than California?
Do you have courses that fulfill the Ethics & Law requirements?
To review the courses that fulfill the Ethics or Ethics & Law requirements, go to http://www.zurinstitute.com/homeonline.html#requirements. For more detailed information on these requirements, go to http://www.zurinstitute.com/CEcredits.html#caethics.
Do you have courses that fulfill the Supervision requirements?
To review the courses that fulfill the Supervision requirements go to http://www.zurinstitute.com/homeonline.html#requirements. For more detailed information on these requirements, go to http://www.zurinstitute.com/CEcredits.html#casuper.
Do you have courses that fulfill the Spousal and Partner Abuse requirements?
To review the courses that fulfill the Spousal and Partner Abuse requirements, go to http://www.zurinstitute.com/homeonline.html#requirements. For more detailed information on these requirements, go to http://www.zurinstitute.com/CEcredits.html#caabuse.
Do you have courses that fulfill the Aging requirements?
To review the courses that fulfill the Aging requirements, go to http://www.zurinstitute.com/homeonline.html#requirements. For more detailed information on these requirements, go to http://www.zurinstitute.com/CEcredits.html#caaging.,/A>
Do you have courses that fulfill the Human Sexuality requirements?
To review the courses that fulfill the Human Sexuality requirements go to http://www.zurinstitute.com/homeonline.html#requirements.
Do you have courses that fulfill the Psychopharmacology requirements?
To review the courses that fulfill the Psychopharmacology requirements go to http://www.zurinstitute.com/homeonline.html#requirements.
Do you have courses that fulfill the AIDS/HIV requirements?
To review the courses that fulfill the AIDS/HIV requirements go to http://www.zurinstitute.com/homeonline.html#requirements.
Do you have courses that fulfill the Alcoholism and Chemical
Substance Abuse Dependency requirements?
To review the courses that fulfill the Alcoholism and Chemical
Substance Abuse Dependency requirements go to http://www.zurinstitute.com/homeonline.html#requirements.
Does the HIPAA Compliance Kit and Online HIPAA Course include HIPAA forms that are applied to psychotherapists and counselors in CA?
Yes
Can a specific on line course that is not listed as satisfying the CA Licensing requirement for Ethics actually fulfill the requirement?
The fact that a specific course is not on the list of our required ethics courses does not mean you cannot use it. The new regulations give you some room to make your own assessment. For a complete list of our ethics courses, click here.
The law changed in January '07 and now gives psychologists a lot of flexibility in regard to how to fulfill the law and ethics requirement.
It states at http://www.psychboard.ca.gov/licensee/education.shtml:
Effective January 19, 2007. Psychologists now have the flexibility to determine the most effective means to stay abreast of changes in California laws, regulations, ethical standards and standards of practice as they apply to the practice of psychology in California. Training in this area may be obtained in one or more of the following ways:
- Formal coursework in laws and ethics taken from an accredited educational institution;
- Approved continuing education course in laws and ethics;
- Workshops in laws and ethics;
- Other experience which provide direction and education in laws and ethics including, but not limited to, grand rounds or professional association presentation.
This change in the regulations applies to anyone with a license expiration date of January 31, 2007 or later.
Disability and Other Restrictions:
I have a disability. Would you help me?
The Zur Institute is committed to help people with disabilities and other restrictions to completing our online courses in the best way possible. If you have a disability, please contact us ahead of time so we can make sure to accommodate our program to your specific needs. For more details, go our ADA Policy at http://www.zurinstitute.com/online/adagrievance.html.
What is your ADA Policy?
You can review our ADA Policy at http://www.zurinstitute.com/online/adagrievance.html.
Zur Institute's E-Mail List and Clinical Updates
How do I get on your email list?
There are several ways that people get on our email list:
- When people sign up for an online course, they automatically are added to the Zur Institute's private and confidential email list.
- When people request to be added to the ZI's email list.
- If you send a question to Dr. Zur or contact us for any reason, you are most likely to be added to the email list.
How private is your email list?
Privacy and security is very important to us. We highly respect your privacy. We never sell our email list nor give access to it by anyone else. For more details on our Privacy Policy, go to http://www.zurinstitute.com/privacy.html.
Do you sell or give access to your email list to other venues?
We never sell our email list nor give access to it by anyone else. For more details on our Privacy Policy, go to http://www.zurinstitute.com/privacy.html.
How do I get removed from your email list?
At the bottom of our emails is a link to unsubscribe. Click the link and you will removed immediately. You may also simply send us an email requesting to be taken off our email list and you will be removed immediately. Similarly, if you reply to one of the ZI's Clinical Updates with "unsubscribe" in the subject line, you will be taken off the list.
Periodically, we send Clinical Updates that contain information about new courses and/or other information of interest, for example, changes in law. If you would like to receive our Clinical Updates, click here. If you would like to be removed from our email list, you can send us an email with "unsubscribe" in the subject line.
Please understand that every time we receive an order, we add the email address to our list. If you want to avoid this, on your order form is a place for comments. Put "no email list" in that box, and we will not include your address in our Clinical Updates mailings.
Additional questions:
How do I find out what courses I have taken with ZI?
Simply login to your Online Courses Home Page and you will be able to see the courses you have taken since March 2006. Courses will remain in your OCHP for seven years.
I've changed my email address. What should I do?
You can change your email when you login to your Online Courses Home Page by clicking on "Profile".
What is your grievance procedure?
For our grievance procedure, go to http://www.zurinstitute.com/online/adagrievance.html.
Who holds the copyrights to the course material?
Unless stated otherwise, all of the Zur Institute web pages are copyrighted material and are not to be sold, distributed or shared by electronic or any other means. As stated on the web pages, someone other than the Zur Institute can hold copyrights to some of the articles in the online courses. Permission to reproduce these articles must be obtained from the holder of the copyright of the article. The Zur Institute has two types of web pages on this site: The first type is the publicly accessible web pages and the other type is the restricted web pages. The latter are the web pages that are accessible only after readers have paid for an online catalog item or an online course. The Zur Institute's publicly accessible web pages are accessible to anyone and may be used or reproduced for the sole use of the individual reader. Links to the Zur Institute's publicly accessible pages can be posted on the Web, unless these links are part of operations that are generating profit by using the material. In this case written permission from the Zur Institute is required. Posting the links to the restricted, non-publicly accessible web pages is not permitted. The written permission of the author is required for any other reproduction, transmission or use of the material or portion of the material.
How long do you keep records of my online courses?
We keep records as required of us by the accrediting agencies, which is at least three years.
